Shipping and Delivery Policy

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Last Updated: July 23, 2025

1. Introduction

This Shipping and Delivery Policy applies to all purchases made through fonething.nl, owned and operated by Jpm Telecom, located at Wagenstraat 120, 2512 BA Den Haag, Zuid-Holland, Netherlands. This policy outlines the shipping methods, delivery timelines, and related procedures for products ordered from our website. It complements our Terms and Conditions, Privacy Policy, and Returns and Refunds Policy. In case of conflicts with additional contracts (e.g., B2B agreements), those terms will prevail.

2. Shipping Methods

We ship all orders using one of the following trusted courier services:

  • PostNL
  • DHL
  • UPS

The specific courier for your order will be selected based on factors such as destination, package size, and availability, at our discretion. You will be notified of the chosen courier and provided with tracking information once your order is shipped.

3. Shipping Destinations

We ship to addresses within the Netherlands and other countries, subject to our export restrictions as outlined in our Terms and Conditions. Access to our website or purchase of products from territories where such activities are illegal is prohibited. Please contact us at support@fonething.nl to confirm if we ship to your location.

4. Processing and Delivery Times

  • Order Processing: Orders are typically processed within 1-2 business days after payment confirmation. For B2B customers registered via our B2BKing platform, processing may take up to 24 working hours to verify account details.
  • Delivery Times:
    • Netherlands: 1-3 business days via PostNL, DHL, or UPS.
    • European Union: 3-7 business days, depending on the destination and courier.
    • International (Outside EU): 7-14 business days, depending on the destination and customs clearance.
  • Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, customs processes, or force majeure events (as noted in our Terms and Conditions). We are not liable for delays caused by such events.

5. Shipping Costs

Shipping costs are calculated at checkout based on the order weight, destination, and selected courier (PostNL, DHL, or UPS). Costs will be clearly displayed before you complete your purchase. For B2B customers, additional shipping terms may apply as per your agreement. Contact support@fonething.nl for bulk order shipping inquiries.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package via the courier’s website (PostNL, DHL, or UPS). If you do not receive tracking information within 3 business days of your order, please contact us at support@fonething.nl.

7. Delivery Issues

If your order is damaged during shipment or not delivered as expected:

  • Damaged Shipments: If the product arrives damaged (e.g., cracked packaging, broken parts), you may be eligible for a replacement as per our Returns and Refunds Policy. Notify us within 14 days of receipt at support@fonething.nl with photos or videos of the damage.
  • Non-Delivered Orders: If your order does not arrive within the estimated delivery time, contact us immediately. We will work with the courier to locate your package or initiate a replacement if eligible.
  • Incorrect Address: You are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect or incomplete addresses provided during checkout.

8. Customs and Duties

For international orders outside the EU, customs duties, taxes, or import fees may apply, depending on the destination country’s regulations. These costs are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs authority before ordering.

9. B2B Customers

For B2B customers registered via our B2BKing platform, shipping terms may vary based on your agreement (e.g., bulk order shipping rates or preferred couriers). Contact your account representative at support@fonething.nl for specific details or to coordinate large shipments.

10. Legal Compliance

This policy complies with Dutch consumer laws (e.g., Book 7 of the Dutch Civil Code) and EU regulations, including export restrictions outlined in our Terms and Conditions. We reserve the right to refuse shipping to certain destinations if prohibited by law.

11. Limitation of Liability

As stated in our Terms and Conditions, we are not liable for indirect damages (e.g., loss of profits or data) arising from shipping delays or issues. Our maximum liability for shipping-related issues is limited to the total price paid for the product, in line with applicable law.

12. Multilingual Support

For customers using our website in multiple languages (e.g., English, Dutch), this policy is available in all supported languages via WPML translation. Contact us at support@fonething.nl for assistance in your preferred language.

13. Updates to This Policy

We may update this Shipping and Delivery Policy periodically. The latest revision date is shown at the top. Changes become effective upon posting to the website. Your continued use of our website constitutes acceptance of the updated policy.

14. Governing Law and Jurisdiction

This policy is governed by the laws of the Netherlands. Any disputes will be subject to the jurisdiction of Dutch courts, as per our Terms and Conditions.

15. Contact Information

For questions or concerns about shipping and delivery, contact us at:
Jpm Telecom
Email: support@fonething.nl
Address: Wagenstraat 120, 2512 BA Den Haag, Zuid-Holland, Netherlands

16. Download

You can download this Shipping and Delivery Policy as a PDF from our website.