Returns and Refunds Policy

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Last Updated: July 23, 2025

1. Introduction

This Returns and Refunds Policy applies to all purchases made through fonething.nl, owned and operated by Jpm Telecom, located at Wagenstraat 120, 2512 BA Den Haag, Zuid-Holland, Netherlands. This policy outlines that no refunds are offered and specifies the conditions under which replacements may be requested for products purchased from our website. It complements our Terms and Conditions and Privacy Policy. In case of conflicts with additional contracts (e.g., B2B agreements), those terms will prevail.

2. No Refunds Policy

We do not offer refunds for any products purchased through our website. All sales are final. This policy reflects our commitment to providing high-quality products and services, as stated in our Terms and Conditions. However, replacements may be available under specific circumstances outlined below.

3. Replacements Eligibility

Replacements are permitted only under the following circumstances:

  • Manufacturing Defects: The product has a defect or fault due to manufacturing issues (e.g., non-functional components, faulty hardware).
  • Damage During Shipment: The product arrives damaged or broken due to issues during shipping (e.g., cracked packaging, broken parts).
  • Incorrect Product Delivered: You received a product different from what was ordered (e.g., wrong model, color, or specification).
  • Product Not as Described: The product materially differs from its description or specifications on our website (e.g., incorrect features or functionality).

Replacements are not offered for issues related to customer errors, such as ordering the wrong product, changes in preference, or improper use of the product.

4. Conditions for Replacements

To be eligible for a replacement, you must meet the following conditions:

  • Timeframe: Notify us within 14 days of receiving the product, in compliance with Dutch consumer protection laws.
  • Condition: The product must be unused, in its original packaging, and in the same condition as received (except for defects or damage).
  • Proof of Purchase: Provide your order number, receipt, or proof of purchase from fonething.nl.
  • Evidence: Submit photos or videos clearly showing the defect, damage, or discrepancy, along with a detailed description of the issue.

5. How to Request a Replacement

To request a replacement:

  1. Contact our support team at support@fonething.nl or via the tawk.to chat widget on our website, providing:
    • Your order number.
    • A detailed description of the issue (e.g., manufacturing defect, shipping damage).
    • Photos or videos of the product showing the issue.
  2. Our representative will review your request within 24 working hours and provide instructions for returning the defective product, if applicable.
  3. Ship the product to Jpm Telecom, Wagenstraat 120, 2512 BA Den Haag, Zuid-Holland, Netherlands, following our provided shipping instructions. You may be responsible for return shipping costs unless the issue is due to our error (e.g., incorrect product delivered).
  4. Upon receipt and inspection, we will send a replacement product of the same model or specification, subject to availability. If unavailable, we may offer an alternative solution (e.g., a comparable product or store credit).

6. Non-Eligible Items

The following items are not eligible for replacement:

  • Products damaged due to misuse, negligence, or improper handling.
  • Products altered or modified by the customer.
  • Products purchased from third-party sellers or websites not operated by Jpm Telecom.
  • Products beyond the 14-day notification period.

7. B2B Customers

For B2B customers registered via our B2BKing platform, replacements follow the same conditions above. However, additional terms in your B2B agreement may apply. Please contact your account representative at support@fonething.nl for assistance.

8. Legal Compliance

This policy complies with Dutch consumer laws (e.g., Book 7 of the Dutch Civil Code) and EU regulations, including the right to a replacement for defective goods. We reserve the right to refuse replacements if the request does not meet the eligibility criteria or violates our Terms and Conditions.

9. Limitation of Liability

As stated in our Terms and Conditions, we are not liable for indirect damages (e.g., loss of profits, data, or property) arising from your use of our products or services. Our maximum liability for replacements is limited to the total price paid for the product, in line with applicable law.

10. Multilingual Support

For customers using our website in multiple languages (e.g., English, Dutch), this policy is available in all supported languages via WPML translation. Contact us at support@fonething.nl for assistance in your preferred language.

11. Updates to This Policy

We may update this Returns and Refunds Policy periodically. The latest revision date is shown at the top. Changes become effective upon posting to the website. Your continued use of our website constitutes acceptance of the updated policy.

12. Governing Law and Jurisdiction

This policy is governed by the laws of the Netherlands. Any disputes will be subject to the jurisdiction of Dutch courts, as per our Terms and Conditions.

13. Contact Information

For questions or to initiate a replacement request, contact us at:
Jpm Telecom
Email: support@fonething.nl
Address: Wagenstraat 120, 2512 BA Den Haag, Zuid-Holland, Netherlands

14. Download

You can download this Returns and Refunds Policy as a PDF from our website.