1. Introduction

This Privacy Policy applies to the website operated by Jpm Telecom (referred to as "we," "us," or "our") at fonething.nl and governs the collection, use, and protection of personal data related to your use of our website and services, including transactions for products and services. This policy is designed to comply with applicable laws, including the General Data Protection Regulation (GDPR) in the Netherlands and the European Union. If you have additional agreements with us (e.g., for B2B accounts), those terms may supplement this Privacy Policy. In case of conflicts, the provisions of those agreements will prevail.

2. Data We Collect

To access our website and services, you may be required to provide personal information. We collect the following types of data:

• Personal Information: Name, email address, company name, VAT number (for B2B customers), and other details provided during registration, account creation, or purchase processes.
• Contact Information: Address, phone number, or other details submitted through forms, such as the tawk.to Pre-Chat Form or B2B registration form.
• Transaction Data: Information related to purchases, including billing details, payment methods, and order history.
• Technical Data: IP address, browser type, device information, and usage data collected automatically when you visit our website.
• Communication Data: Information from electronic communications, such as emails or messages sent via our website.

You agree to provide accurate, correct, and up-to-date information when registering or interacting with our services, as stated in our Terms and Conditions.

3. How We Use Your Data

We use your personal data for the following purposes, in line with our commitment to protecting your privacy:

• Service Delivery: To process orders, manage accounts (including B2B registrations with manual approval), and provide customer support.
• Communication: To send transactional emails (e.g., order confirmations), respond to inquiries, and, with your consent, send newsletters.
• Website Functionality: To enhance your experience, personalize content, and ensure the website operates securely and efficiently.
• Legal Compliance: To comply with applicable laws, such as Dutch export regulations and GDPR requirements.
• Analytics: To analyze website usage and improve our services, using anonymized data where possible.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent: When you explicitly agree to data processing (e.g., newsletter subscriptions or B2B registration).
• Contract: To fulfill contractual obligations, such as processing orders or managing B2B accounts.
• Legal Obligation: To comply with Dutch and EU laws, including tax and export regulations.
• Legitimate Interests: For purposes like improving our website, preventing fraud, or ensuring security.

5. Data Sharing and Third Parties

We do not sell or share your personal data with third parties except as necessary to provide our services or comply with legal obligations. We may share data with:

• Service Providers: Trusted partners for payment processing, shipping, or website hosting.
• Third-Party Websites: Our website may link to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices.
• Legal Authorities: If required by law, such as to comply with Dutch export laws or court orders.

6. Data Storage and Security

We store your personal data on secure servers and implement industry-standard measures to protect it. Data is retained only for as long as necessary. For example:

• Account data is retained while your account is active and for a reasonable period after termination.
• Transaction data is kept to comply with Dutch tax laws (e.g., 7 years for VAT records).

7. Your Rights Under GDPR

As a user in the Netherlands, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal retention obligations.
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, contact us at support@fonething.nl or write to Jpm Telecom, Wagenstraat 120, 2512 BA Den Haag, Zuid-Holland, Netherlands.

8. Cookies

Our website uses cookies to enhance functionality and user experience. Cookies may collect technical data. You can manage cookie preferences via your browser settings.

9. Accessibility

We are committed to making our website accessible. If you encounter issues, notify us at support@fonething.nl, and we will address resolvable issues.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. You bear all risks associated with disclosing personal information to these sites.

11. Data Protection for Registration

You are responsible for maintaining the confidentiality of your password and account information. Notify us immediately if you suspect unauthorized access.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest revision date is shown at the top. Check this page regularly for updates.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Netherlands. Any disputes will be subject to the jurisdiction of Dutch courts.