Cookies Policy

Last Updated: July 23, 2025

1. Introduction

This Cookies Policy applies to fonething.nl, owned and operated by Jpm Telecom, located at Wagenstraat 120, 2512 BA Den Haag, Zuid-Holland, Netherlands. This policy explains how we use cookies and similar technologies to enhance your experience on our website, including during shopping, account registration (e.g., via B2BKing), and customer support interactions (e.g., via tawk.to). It complements our Terms and Conditions, Privacy Policy, Returns and Refunds Policy, and Shipping and Delivery Policy. This policy ensures compliance with Dutch and EU regulations, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

2. What Are Cookies?

Cookies are small text files stored on your device (e.g., computer, smartphone) when you visit our website. They help us improve website functionality, personalize your experience, and analyze usage. We may also use similar technologies, such as pixels or web beacons, for similar purposes.

3. Types of Cookies We Use

We use the following categories of cookies on our website:

  • Strictly Necessary Cookies:
    • Purpose: Essential for website operation, enabling core functions like navigation, cart management, and secure checkout via WooCommerce.
    • Examples: Session cookies, authentication cookies (e.g., for B2BKing account logins).
    • Consent: Not required, as they are necessary for the website to function.
  • Functional Cookies:
    • Purpose: Enhance user experience by remembering preferences, such as language settings (via WPML for English, Dutch, and other languages) or tawk.to chat settings.
    • Examples: Cookies storing your selected language or chat preferences.
    • Consent: Requires your consent, which you can provide via our cookie consent tool.
  • Performance Cookies:
    • Purpose: Collect anonymized data to analyze website performance and usage, helping us improve our services.
    • Examples: Cookies for Google Analytics (if used) to track page views and user interactions.
    • Consent: Requires your consent.
  • Marketing Cookies:
    • Purpose: Deliver personalized ads or track newsletter subscriptions (as permitted in our Terms and Conditions).
    • Examples: Cookies for tracking user behavior across sites for targeted advertising (if applicable).
    • Consent: Requires your consent.

4. How We Use Cookies

We use cookies to:

  • Facilitate secure account access and transactions (e.g., B2BKing registration, WooCommerce checkout).
  • Support multilingual functionality via WPML, ensuring content displays in your preferred language (e.g., English, Dutch).
  • Provide customer support via tawk.to chat, remembering your chat session details.
  • Analyze website performance and user behavior to improve functionality and user experience.
  • Deliver relevant communications, such as newsletters, if you opt-in, as outlined in our Privacy Policy.

5. Managing Cookies

You can control cookies through:

  • Our Cookie Consent Tool: Upon visiting our website, you can accept or reject non-essential cookies (functional, performance, marketing) via our cookie banner (if enabled, e.g., via a plugin like Complianz).
  • Browser Settings: Adjust your browser settings to block or delete cookies. Note that blocking strictly necessary cookies may impair website functionality.
  • Opt-Out: To opt out of marketing cookies, adjust your preferences in the cookie consent tool or contact us at support@fonething.nl.

For guidance on managing cookies in your browser, visit:

6. Third-Party Cookies

Our website may include third-party cookies from services like:

  • WooCommerce: For cart and checkout functionality.
  • WPML: For multilingual content delivery.
  • tawk.to: For live chat support.
  • Analytics Tools: E.g., Google Analytics (if used) for performance tracking.
  • Payment Processors: For secure transactions (e.g., via PostNL, DHL, or UPS shipping integrations).

We do not control third-party cookies. Please review the privacy policies of these services for details, as noted in our Terms and Conditions. We are not responsible for third-party privacy practices.

7. Data Protection and GDPR Compliance

Cookies collecting personal data (e.g., IP address, browsing behavior) are processed in accordance with our Privacy Policy and GDPR requirements. We:

  • Obtain consent for non-essential cookies.
  • Store cookie data securely and retain it only as long as necessary.
  • Allow you to exercise GDPR rights (e.g., access, deletion) by contacting support@fonething.nl.

8. Cookies and Accessibility

We strive to make our website accessible, as stated in our Terms and Conditions. If you encounter issues with our cookie consent tool due to a disability, please notify us at support@fonething.nl with a detailed description, and we will address resolvable issues promptly.

9. Multilingual Support

For customers using our website in multiple languages (e.g., English, Dutch), this Cookies Policy is available in all supported languages via WPML translation. Contact us at support@fonething.nl for assistance in your preferred language.

10. Updates to This Policy

We may update this Cookies Policy periodically. The latest revision date is shown at the top. Changes become effective upon posting to the website. Your continued use of our website constitutes acceptance of the updated policy.

11. Governing Law and Jurisdiction

This policy is governed by the laws of the Netherlands. Any disputes will be subject to the jurisdiction of Dutch courts, as per our Terms and Conditions.

12. Contact Information

For questions or concerns about this Cookies Policy, contact us at:
Jpm Telecom
Email: support@fonething.nl
Address: Wagenstraat 120, 2512 BA Den Haag, Zuid-Holland, Netherlands

13. Download

You can download this Cookies Policy as a PDF from our website.